edgeMED Help Center > Electronic Health Records > eRx
Request a new or replacement token.
Access the Manage Token Utility
You can manage EPCS tokens for your account from the main dashboard.
If you've already completed one-time ID proofing, log into the software and select Utilities in the upper right. Then select Manage Tokens.
If you haven't requested a token yet, you can request a hard token, soft token, or both, by clicking Request Token.
Requesting a Hard Token
When requesting a hard token, you will be prompted to confirm your shipping address and email. This will default to the address and email associated with your account.
Once you have entered this information, please review it before submitting your request. The token will be mailed to your address and the token activation link will be sent to your email address.
Requesting a Soft Token
When requesting a soft token, you will be prompted to enter your email. This email will default to the email associated with your account.
Once you have entered this information, please review it before submitting your request. The token download link will be sent to your email address.
Editing or Canceling a Token Request
As soon as you request your token, our team is automatically notified and you are added to our processing queue. Up until your token has been processed, you can cancel your request or edit your information.
Once our team has processed your token, you will only have the option to cancel the request.